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Alternatively you can call us to make an order. 0203 476 5002

FAQs

How do I join?

Joining is quick and easy. Create an account on our website, provide basic details about you and your regular commute, and then choose your preferred ticket start date. We undertake a soft credit check that will not affect your credit score.

Once we have confirmed your order, we will normally collect your first payment around 5 working days before the ticket start date, and the ticket issuer will send out the new ticket by recorded delivery.

When can my ticket start?

You can choose a start date anywhere from 5 days from your order date up to 3 months in the future. Remember we normally take payment around 5 working days before the ticket start date, so we will not charge you until then even if you order today.

How long will it take to receive my new ticket?

We aim to deliver your Annual ticket 1-2 days before your start date. We pay for all delivery charges but please make sure that someone is available to sign for your ticket at the address provided (or is able to collect from the post office), as we cannot compensate for delays caused by not being at home!

Can students join with an 18+ discount?

Yes, as long as you satisfy the following criteria CommuterClub can help students with 18+ ticket photocards:

  • You are over 18
  • You are a student with a valid 18+ student ticket photocard (Please see TfL's guidelines on 18+ student ticket photocards)
  • You will be a student for the next 12 months and your 18+ ticket is valid for at least 1 year.

If you satisfy these criteria please get in touch with us and we can provide a quote for a discounted Annual ticket. Unfortunately we are unable to offer Apprentice Oysters right now, but we are working on it!

Once you have completed your application online please send us an email at customerservice@commuterclub.co.uk and we will share instructions so you can pick up your ticket in person. Please note that student discounted tickets need to be collected in person.

Can I use my existing Oystercard?

Our offer always includes a brand new Oystercard with the Annual ticket pre-loaded. There is no additional fee for this. Unfortunately, we can only put your Annual ticket on a new Oystercard issued by us, and cannot add it to an existing ticket.

Can I transfer credit from my existing Oystercard?

Yes. Take both cards to your local TfL office and they will be able to transfer the amounts for you.

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CommuterClub Ltd. Rivington Place, London, EC2A 3BA, Authorised and regulated by the Financial Conduct Authority
License Number 723733. Registration details www.fca.org.uk Registered in England and Wales