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What happens if I need to cancel my ticket?

You can cancel your Commuter Club season ticket at any time, without penalties or fees. You'll only ever pay for what you've used. Please email [email protected] to get started.

Please keep in mind that a cancellation can only happen once you return your ticket to us. This allows us to refund the value of the ticket and stop your payment plan.

On cancellation, the partial ticket cost is based on the cost of the next cheapest season ticket(s): National Rail season ticket rules mean that you lose the Annual "discount" if you don't stay the course of the full 12 months. Our transaction fee is calculated daily for the duration of your ticket.

If you have just a few repayments left on your ticket, we encourage you to stay on so you can enjoy your free month.

How does cancellation work?

If you do want to cancel, please email [email protected] and we will confirm where to send your ticket. We can process your cancellation when your ticket arrives.

You will only ever pay for the period during which you had your ticket and the amount of transaction fee due is calculated based on the monthly cost of your ticket.

The outcome of your cancellation depends on how long you have had your ticket for, and what payments you have made up to the date of cancellation.

The cost of your ticket in this scenario will be a combination of monthly, weekly and daily tickets instead of a lower cost annual ticket. Please refer to the National Rail Conditions of Travel for more information on season ticket conditions.

If you cancel during the 12 months that your ticket is valid for, any discounts or ‘free travel’ you received during that period will be reclaimed on cancellation.

Where there is an outstanding balance to pay, we will collect it from you at point of cancellation or deduct from any refund due to you.

On some occasions, when your cancellation is processed too close to your Direct Debit date, we will take a final Direct Debit and then refund any amount due to you. Please do not cancel your Direct Debit at point of cancellation.

As part of our commitment to being totally fair and transparent, we will share our calculations with you when we discuss what you need to pay.